I had a lot of fun researching this station, and still found a few great books around hotels, and the cordial reception industry . Hope you enjoy them as much as I did!
As lockdown limitations begin to simplicity, hotels penury to segment their guest database to identify high gear probability bookers based on local marketplace conditions . For example, where international travel restrictions continue in position - hotels need to focus on domestic and drive marketplaces victimization personalised electronic messaging and volunteers targeted to guest segments the like families to sell more rooms.
Tipping can be fantastically personal . Some people are willing to hand over cash regardless of the quality of service, while others carefully count their experience before deciding what to tip.
Train your staff to recognize the better floater in your location . Guests volition oft ask staff for dining recommendations and tips on things to do while they are in town . If every employee knows a few great eating places and museums, guests volition be impressed .
