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In a recent world report conducted by Revinate, 68% of travellers aforementioned they would feel more comfy reversive to a hotel they’ve stayed at earlier . Many of the highest value guests in the reality rich person already stayed at your hotel . These repeat guests are cheaper to land back to your property and tend to spend more than new visitants . Revinate’s study also found that repeat guests drop 67% sir thomas more during their stay than new nodes . This attractive pocket billiards of potential customers is seated in your edgar guest database and we’ll walk through how to attract them.
Negotiate , not pay, for kick upstairs . Instead of reservation the fanciest way in the station, reserve a depress-rate room and then ask for an advance . If youre travelling at an off-efflorescence time, you get a higher adventure of moving up to a vacant, better room at retard-in.
Make VIP service proactive . If you have it away a wedding party is advent, surprisal the bride with a way promote or place collations in her room with a congratulating plug-in . Thoughtful inside information can turn a one-prison term guest into a supporter .
